PrecisionLabs offers FREE UPS Ground shipping to all 50 states, D.C, and U.S. Territories (Puerto Rico, Guam, American Samoa, U.S. Virgin Islands, Northern Mariana Islands and U.S. Minor Outlying Islands) on all products. Expedited options are available at the regular cost.
At this time, PrecisionLabs only ships to addresses within the United States. We are not able to accommodate international orders or shipments.
Please allow 1-2 business days for your order to be processed and shipped from our warehouse. You will receive a shipping confirmation email with tracking information once your order is on the way.
If you are not completely satisfied with your PrecisionLabs purchase, you may return it within 30 days of delivery for a full refund. The product must be in new, unused condition with all original packaging and accessories. To initiate a return, contact PrecisionLabs customer service at +1 (512) 961-8405 or email customerservice@precisionlabsoptics.com. You will receive instructions and an RMA number to include with your return.
The customer is responsible for the cost of return shipping unless the return is a result of PrecisionLabs’ error (defective product, incorrect item shipped, etc.). We recommend using a trackable shipping service and purchasing insurance for high-value returns.
Once we receive your return, please allow 3-5 business days for the refund to be processed. Refunds will be issued to the original payment method used for the order.
If you need to return a product for warranty service, please see our Lifetime Warranty page for details on the warranty claim process. PrecisionLabs will cover the shipping cost both ways for warranty repairs/replacements.
If you would like to exchange a product for a different model or configuration, please return the original item for a refund and place a new order for the desired product. Our system is not able to process direct exchanges.
We want you to be completely satisfied with your PrecisionLabs purchase. If you have any questions about our shipping and return policies, please contact our customer service team for assistance. We are here to help!
